610-277-0528 eljeffe.psc@gmail.com

COVID-19 FAQs

(updated June 29, 2020)


PSC is a non-profit organization governed by a volunteer board made of bondholders.

The club operates with an annual budget of more than $300,000 sustained by memberships and other activities. Your membership contributions make our summers possible.

 

Q: When will PSC open for the 2020 season?

A: At this point, our target opening date is July 3rd.  A safety plan has been developed for the reopening of the club following the CDC and Pennsylvania guidelines. You can find the link to this plan by clicking on the link PSC Policy.  We will continue to monitor any changes to those guidelines.

 

Q: Can I still buy my membership?

A: Yes!

 

Q: How are the improvements coming?

A: The demolition started late November and was completed in January. Construction was scheduled to take place in March-April and be completed before the Open House weekend (May). Work was delayed due to a complete halt in construction in PA due to the pandemic. The construction is now on schedule and is expected to be completed prior to the opening. Some upgrades that were originally planned for this season have been put on hold, and we are being fiscally responsible as we prepare for further unforeseen circumstances.

 

Q: What is being done at the club to prepare to open?

A:   We are taking every step to open as soon as it is safe and responsible to do so.  Some of the work happening presently are emptying and cleaning of pools, winter damage repairs, landscaping, and common areas are being prepared for members.  The list goes on.  The board has created a special committee tasked to develop a safety plan for the reopening of the club following the CDC and Pennsylvania guidelines.

 

Q: Are you taking any extra steps to prepare this summer in light of COVID-19?

A: Yes, to help us create the safest environment for all of our members, health screening, and self-certification will be done with each member and staff upon arrival on the property, frequent cleaning and proper social distancing procedures will be followed.  For more details, please read the PSC COVID-19 policy.

 

Q: Where can I find out more about the restrictions and guidelines?

A: Below, are two links from the Governor’s office. The first discusses the plan to reopen Pennsylvania, and the second shows the counties in the state that can begin reopening and those that cannot:

https://www.governor.pa.gov/process-to-reopen-pennsylvania/

https://www.governor.pa.gov/newsroom/gov-wolf-adds-eight-counties-to-yellow-and-17-to-green-on-may-29-remainder-to-yellow-on-june-5/

In the Green Phase, pools will have to operate very differently than they did in prior seasons according to the CDC Guidelines:

https://www.cdc.gov/coronavirus/2019-ncov/community/parks-rec/aquatic-venues.html

 

Q: Will my membership be prorated?

A: At this point, we have no plan to prorate the memberships.  The delay of the opening was caused by a force majeure and it is out of our control — just as we would not prorate or discount a membership because the month of June was rainy, or if you waited to join until early July.  The board is working on a plan to possibly extend the season past Labor Day weekend to compensate for the missed weekends. An extended season will occur only if it is allowed and possible to do so safely.

 

Q: In a short season, why should I pay the same amount?

A: Even without a full season, it is very possible a unique summer like this one could cost the club the same, or more, than a normal summer. We may need more staff members or physical adjustments to the grounds to help with social distancing. We may need to clean the facility more often. We expect to see a drastic reduction in guest fee income.  There may be dozens of other possibilities we can’t plan until we are given directives from local, state, or federal governments. We cannot predict the future, so we ask you to be patient and understanding.

 

Q: I have purchased guest passes, will I be able to use them this season?

A: You will be able to use the guest passes as long as we are in the green phase (limited to 2 Guests Passes per household/family). Guest entry may be limited depending upon capacity as determined by government guidelines.  All the guest passes purchased this year will be valid for 2 years. We are extending the expiration date.

 

Q: I already paid my membership — can I get a refund?

A: Before you request a refund, please consider this: PSC is a non-profit organization and we have expenses of $300,000/year to pay for the upkeep and operation of the facility regardless of the length of the season.  The membership fees are how we cover these operational expenses, particularly now during the pandemic.  This year the expenses incurred to operate the pool will be most likely higher because of all the additional state guidelines.

We understand these are unprecedented times for our families as well.  The board has allocated special funds for people requesting a refund. If you require a refund due to financial hardship, refunds will be issued as soon as possible and a 10% operations fee will be applied.

 

Q: Why do I have to pay a 10% operations fee when I request a refund?

A: The 10% goes toward, but does not completely cover, expenses that have already been paid on your behalf: software fees, credit card purchase and refund processing fees imposed by the bank on all online transactions, and contribution to the club’s insurance.

The operations fee breakdown is:

Bond Holders:
Adult $23 (10% of $230)
Child $10 (10% of $100)
Senior/Military $20 (10% of $200)

Non-Bond Holders:
Adult $27.50 (10% of $275)
Child $10 (10% of $100)
Senior/Military $24.50 (10% of $245)

 

Q: What happens to my membership if the club doesn’t open at all?

A: In the unlikely event the club is prevented from opening, members who have paid in full will have 2 options from which to choose:

  1. The club will issue a credit towards next year’s membership
  2. The club will issue a refund, minus a 10% operations fee. (see above).

Please consider this:  Given the necessary expenditures that are incurred, even in the unlikely event the pool cannot open PSC will still be responsible for expenses. This includes things like taxes, insurance, landscaping, pool chemicals, repairs, maintenance, and much more.  The board is taking special care to limit spending wherever possible.

 

Q: Is the camp opening this season?

A: The camp is planning to open.  Please refer to their website for more information.

 

Q: Will there be a swim team this summer?

A: The Suburban Swim League has canceled the 2020 summer season.

 

Q: Can I still reserve a large party with guests?

A: Probably not for this season because of the new restrictions. If this changes we will let you know.

 

Q: I want to get involved, how can I become one of the people who makes the decisions and makes things happen?

A: Members are welcome to volunteer on our committees this and every season.  Board Members are volunteers who meet regularly all year long and work on committees, research, and special projects between meetings.  To become a Board Member you must be a bondholder who maintains your membership paying full dues every season, and be voted in at the General Meeting on Labor Day Weekend or by provisional vote at a regular board meeting.

 

Thank you for your patience and understanding. 

We all share in the responsibility to ensure the club is prepared for this once-in-a-lifetime situation.

If you feel you have more questions, please feel free to send us a message. We will try to answer as soon as possible. Thank you in advance for your patience.

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